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Overview

The PagerDuty integration surfaces active incidents and on-call schedule data in Tierity so security teams can monitor operational incidents alongside vulnerability findings and security events — without switching tools.

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Prerequisites

  • A PagerDuty account
  • Admin or Account Owner access in PagerDuty to create API keys
  • Manage access (or higher) in Tierity

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Credentials required

A read-only key is sufficient for pulling incident and schedule data into Tierity.

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Setup

1

Create a PagerDuty API key

  1. In PagerDuty, go to Integrations → API Access Keys.
  2. Click Create New API Key.
  3. Give it a description like “Tierity”.
  4. Select Read-only API Key (Tierity only needs read access).
  5. Copy the generated key.
2

Configure in Tierity

  1. Go to Config → Integrations → PagerDuty.
  2. Paste your API Key.
  3. Click Save & Test — Tierity verifies access by listing your PagerDuty services.

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What’s available

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Workbench card

The PagerDuty workbench card on your Security Workbench shows:
  • Count of triggered (unacknowledged) and acknowledged incidents
  • Current on-call responder name for your primary schedule
  • A View all link to the full incident list

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Incident urgency mapping

PagerDuty incidents have a high or low urgency. Tierity displays them as:

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Disconnecting

  1. Go to Config → Integrations → PagerDuty.
  2. Click Disconnect.
  3. Confirm.